Remote seems to have been the operative word in many conversations concerning business over the last few years. While these conversations have largely been around remote work, remote communications, remote collaboration, etc, remote IT Support has been a trend since long before words and phrases like ‘pandemic’ and ‘socially distanced’ were part of everyday conversation.
IT companies have been providing remote IT support to other businesses for years, as a means for their clients to access better, more comprehensive technical knowledge. We spoke with an IT company in London, TechQuarters, that provides professional business IT support London companies have been using for over 12 years now. They talked through some of the reasons why remote IT support has been such a popular solution over the years, and the benefits a business can get from it.
- Reactive andProactive
The most common image that most people conjure when they think of IT support is engineers in their cramped office, waiting around for users to contact them for support. This is typically known as the break-fix approach to IT support, and it’s perhaps the least efficient way to manage IT in an organisation. When we asked TechQuarters, they described their proactive approach to IT support. This means implementing monitoring, regular reporting, and assessments for their client’s infrastructure, to make sure that they catch faults early.
- Less Business Downtime
Another important reason why businesses may want to consider remote IT support is the potential to reduce business downtime. Whenever a business experiences significant IT issues, their productivity is impact; in the worst case scenarios, the business can grind to a halt until the IT issue is resolved. In such a scenario, the better the IT support, the quicker a business can return to normal business function.
- Focus More Time on Other Goals
Oftentimes, IT support can inhibit organisations from pursuing all of their business goals, because of all the admin and maintenance that goes into it; this is another way that remote IT support helps businesses. Having provided IT support Croydon and London businesses for years, they have seen the impact that outsourcing IT support can have for businesses – especially small businesses. Working with an IT support provider means that businesses can dedicate more time to other, higher value goals. In this way, it can increase overall productivity, by giving businesses back more time to get things done.
- Access New Solutions & Opportunities
TechQuarters described how they often are able to introduce clients to new technologies, solutions, and opportunities. It goes without saying that, given an IT support provider’s main purpose is managing client’s technology, they should know all about the latest developments in the tech industry. Other businesses may not have the time to stay up to date on all the latest tech solutions, and so working with an IT support provider gives them a trusted source of information.
- Access a More Diverse Pool of Knowledge
The pool knowledge that IT support providers have is not only more up-to-date, but also wider and more diverse. Consider the fact that providers will generally have an IT workforce comparable to the average SME, rather than a small department, as is common with most organisations who keep their IT in-house. That larger workforce equates to more diversity in experience, when you take into account each individual engineer’s past professional experience.
- Optimise Bottom Line & Save Money
A remote IT support team will not require space in a business’ office; the business will also not have to pay their IT engineer’s salary, their holiday pay, or their sick leave – indeed, a business is guaranteed 365 days of access to IT engineers if they need them, at a fraction of the cost when compared with retaining in-house staff.
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