No matter how good and useful your product or service is, if the customer support service is poor, you risk losing clients. The being of customer service shows that the brand always thinks about its customers and is always on their side. It shows that the company does not only care about making revenue on the purchases of clients but cares for the customers even after the purchase is made.
In this article, read about the key customer service skills you need to have in case you are planning to apply for a service associate position or already have one and are willing to review your skills and improve them.
Speaking in a persuasive way
It is important for the customer service associate to speak in a persuasive way. A customer service associate is the one who deals with customers, so it is important to learn to speak in a convincing tone no matter if you are a remote employee working with the help of a coworking space software or a full-time employee sitting in the office.
Customer service associates are the ones who solve problems every day for clients, and they have to sound convincing when assuring the clients that everything is going to be alright and that their problem has a solution.
Showing clients empathy
No less important is showing clients empathy. The ones that address or call customer service are the clients who have had a bad experience of shopping in your brand store or using your service. They have got a problem, and showing them empathy and understanding will set them positively to you already. You have to look at their problem from a customer’s perspective.
Many companies have adopted an automated type of customer service, which is customer support through explicit videos.
Use positive language
When communicating with clients, you usually face their troubled and anxious tone when telling you about the troubles they have related to the product or service. Remember to learn to communicate positively. It sets the customer in a positive mood too. Try to convince them that their problem can be solved as quickly as possible. Remember that the importance of customer service is also in establishing good relationships with customers and keeping the reputation of the company very high.
It is fair to mention that many companies have adopted an automated type of customer service, which is customer support through explicit videos or website chatbots. For the creation of explicative videos, companies can consider such helpful apps as the Splice video editor app. Consider reading the Splice review before using it to check out its worth.
Many researchers have shown that clients would rather buy from an expensive brand that has customer service than from one that is cheaper but does not have a customer support department. And having a customer support department points to the company’s work ethic and sophistication. Now you know the key customer service skills that employees need to have to be good service associates.