Running a business alone is a lot more challenging than having a good team by your side to help you firmly establish your business. Even if your business is new and you do not have a lot of budgets to allocate for hiring employees, starting with 3-4 people is mandatory. Let your teams be with one or two members, but the work distribution model will benefit from having separate designated roles for different types of work.
With this in mind, your business will need customer support, marketing/ sales, and risk management teams. Continue reading to find out more about why you will need at least teams for the smooth operation of your business.
Marketing and sales team
No business can exist longer without proper marketing and sales tactics. Therefore you will need to have a team of marketers and salespeople to drive more traffic and sales for your business. Without adequate marketing goals and a designed sales approach, your business will find its place in the market in a more complex way.
Your marketing and sales team can be small if your business is new. But as you grow, you will need more people to join your team for better results. In case your business is both for customers and businesses, you will need narrowly specialized B2B sales professionals and digital or full marketers to advance your business’s marketing and sales strategies.
Risk management team
No business is secure from risks. There can be different risk factors that can hit at other times. External factors or internal, economic crisis or geopolitical changes, office-related issues, or poor income management, you will need a well-prepared team for any challenges.
The risk management team will be responsible for drawing a well-thought risk management plan to know how the business will operate at a given time and circumstances. A group of two or three people will identify the possible threats to your company and come up with a proper plan to pass the phase without significant shocks.
Customer support team
Whether your business is selling products or offering B2B services, people who interact with your business will need a customer support representative to address their concerns or questions. For example, whether the app is not working correctly or there are complaints about the product quality or delivery, you will need a customer support team to handle all these matters.
You can choose to have one or two customer support people interacting with your customers via phone, live chat, or email. If your business is new, you might not have many customers initially, and only one person responsible for your customer happiness might be enough. Still, sooner as you enlarge your business scale, you will need to hire more people for your customer support team.
Your business will need a marketing and sales team to run the marketing campaigns and ensure more sales for smooth operation. A risk management team is essential to mitigate potential threats and have a plan of operation during difficult times. Finally, a customer support team is necessary to handle customer-related issues and concerns. These three teams are essential for a business to run smoothly and effectively.